Last updated December 3, 2024
Thank you for choosing to be part of our community at Unwind Media (“Company”, “Unwind Media”, “we”, “us”, or “our”). We are deeply committed to protecting your personal information and safeguarding your privacy. Unwind Media is a web-based gaming platform offering a diverse selection of unique games designed for seamless access and entertainment (“Platform”). If you have any questions or concerns about this Privacy Policy (this “Policy”) or our practices with regard to your personal information, please contact us at solitaired.com/contact.
By visiting TeamUnwind.com, Solitaired.com, Solitairebliss.com, as well as any other media form, media channel, mobile website, or mobile application that is linked or otherwise connected to these Platforms (collectively, this “Site”), you acknowledge that you have read and understood the terms of this Policy. In this Policy, we seek to explain to you in the clearest way possible what information we collect, use, share, store, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this Policy that you do not agree with, please discontinue the use of our Sites and our services.
This Policy applies to all information collected through our Site and Platform, and/or any related services, sales, marketing, or events (we refer to them collectively in this Policy as the "Services").
Please read this policy carefully as it will help you make informed decisions about sharing your personal information with us. For additional information about our business practices, we also suggest that you read our Terms of Use.
Any information relating to an individual or household (as applicable), from which that individual can be identified (whether directly or indirectly).
To properly operate our Services, Unwind Media may collect data from users and visitors of the Platform and Sites. We collect data from users and visitors of the Platform.
Depending on how you interact with us, we may collect different types of information. This information can be collected automatically when you interact with our Services, provided directly by you, or obtained from service providers and third parties.
When you visit, use, or navigate the Platform and Site, we automatically collect some information – such as IP address and/or browser and device characteristics. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is used to maintain the security and operation of our Services, for our internal analytics and reporting purposes, and may be sent to third parties as described below, in “Will your information be shared with anyone?”
When you interact with our services, you may be required to provide certain information to access features or create an account. This includes a username, password, and email address, for which you grant explicit consent upon registration. If you log in through third-party providers (such as Google or social media platforms), you authorize those services to share relevant details with us, such as your email address, date of birth, and location, which we use to create and manage your account. Additionally, you may voluntarily provide information when signing up for alerts, participating in forums or chat features, completing surveys, or contacting customer support. Any information you choose to submit in these or similar instances will be collected and used in accordance with our privacy practices.
We only share information with your consent (where required by applicable law), to comply with laws, to provide you with services, to protect your rights, or to fulfill business and advertising needs. We may disclose your information for the following reasons:
Unwind Media collects and uses personal information for various business or commercial purposes, including operating, managing, and maintaining our businesses and infrastructure. This information is often necessary to fill orders, meet payroll, or perform other necessary business functions. We also use personal information to provide, develop, improve, repair, and maintain our products and services, as well as to perform services on behalf of our various businesses, such as user retention, providing content recommendations, and processing information.
Internal Operations and Functions. We use personal information for fraud and crime prevention, debugging errors in systems, marketing and advertising, and performing accounting, audit, and other internal functions, such as internal investigations. We also use personal information to comply with law, legal process, and internal policies, as well as for internal research, analytics, and development, such as user-preference analytics.
Service Development and Maintenance. We use personal information to develop, maintain, provision, or upgrade networks, products, services, or devices, and for payment processing and verification, where applicable. We also use personal information to provide customer support and inquiries.
Sharing of Personal Information with Third Parties. We may share personal information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may also allow selected third parties to use tracking technology on our services, which will enable them to collect data about how users interact with our services over time.
We and our selected third-party partners use tracking technologies, including cookies, web beacons, and pixels, on our Services to understand how you interact with our platform. These technologies allow us to analyze and track usage data, determine content popularity, better understand online activity patterns, access and store information, and improve our Services.
For transparency and control, you can manage your cookie preferences through our Cookie Policy at https://solitaired.com/cookie-policy. This policy provides detailed information about the specific types of tracking technologies we use, how these technologies function, your options for controlling or refusing certain cookies, and the impact of disabling specific cookies on your experience. By continuing to use our Services, you consent to our use of these tracking technologies as described in our Cookie Policy, subject to any preferences you have set.
We process your personal information to provide our Services, which includes delivering content, showing advertisements, making personalized recommendations, and identifying technical issues. This information comes from three sources: (1) data you provide directly, (2) data we collect through automated tracking technologies, and (3) data from third-party providers. In the European Economic Area (EEA), United Kingdom (UK), and certain other locations, we process your personal information either with your explicit consent when legally required or based on our legitimate business interests that we have verified do not override your privacy rights. If you decline to provide certain personal information or opt out of its processing, some features of our services may be delayed or unavailable, as detailed in the sections below.
We use personal information collected via our Services for a variety of business purposes described below:
Account Creation and Core Services
Legal Basis: Contract Performance
What we collect: Email address, name, username, password, subscription payments
Purpose: We process this information to create and manage your user account, enable in-game purchases, maintain essential platform functionality, and fulfill our contractual obligations. This processing ensures you can access and use all platform features seamlessly.
Platform Security and Administration
Legal Basis: Legitimate Interests
What we collect: Usage data, device information, communication records, technical data
Purpose: We process this information to protect our platform against fraud and unauthorized access, manage your account updates and requests, maintain service functionality, handle support inquiries, send important service notifications, analyze platform performance, and develop new features. This processing helps us ensure platform security and provide you with an optimal user experience.
Legal Compliance
Legal Basis: Legal Obligation
What we collect: Data required by applicable law
Purpose: We process this information to comply with our legal obligations, maintain records as required by law, and respond to legal requests and subpoenas from authorized authorities. This processing ensures our operations remain compliant with applicable regulations.
Personalization and Marketing
Legal Basis: Consent
What we collect: Profile data: Selected interests, gaming behavior, feedback
Technical data: IP address, user IDs, session ID, browser type, cookies, operating system
Contact details: Email address, username
Purpose: We process this information to personalize your gaming experience, deliver targeted advertisements, and send you marketing communications about our services and promotions. This processing allows us to provide you with content and recommendations tailored to your interests. You can withdraw your consent for this processing at any time through 'Manage Your Ad Preferences'.
This policy ensures that your personal information is processed with the utmost care, in compliance with applicable laws, and only for the purposes outlined above.
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law, such as for tax, accounting, responding to a subpoena, or other legal requirements. We are committed to protecting your personal information and your right to privacy, and we handle your data in compliance with relevant data protection regulations and laws. You have the right to opt out of receiving marketing communications and targeted advertisements at any time by managing your your consent preferences here.
If you have any questions or concerns about this Policy, please do not hesitate to reach out to us. You can contact us to amend or delete your user account information at any time. Our company gathers and processes your personal information in accordance with this Policy and in compliance with relevant data protection regulations and laws.
Our Services are primarily hosted in the U.S. If you access our Services from outside the U.S., your Personal Information may be transferred to, stored in, or processed in the U.S. or other jurisdictions where we engage third-party service providers. Please note that these jurisdictions may have different laws and protections than your country of residence.
We take steps to safeguard your Personal Information in compliance with applicable data protection laws when transferring it internationally. For Personal Information from the UK or EEA, we use Standard Contractual Clauses and, where applicable, the UK International Data Transfer Addendum, to ensure adequate protection. If you'd like more information on our international data transfers and safeguards, please contact us using the details in the "How can you contact us about this policy?" section of this Policy.
We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
The provided Services are intended for visitors and users who are thirteen (13) years of age (or the applicable minimum age in your country) or older. We do not knowingly solicit, collect, or market data of children under 13 years of age. By using the Services, you represent that you are at least 13 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 13 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 13, please contact us at solitaired.com/contact
If you live in the European Economic Area (EEA) or United Kingdom (UK), you have specific rights regarding your personal information. While these rights may have certain limitations and qualifications, we're committed to helping you understand and exercise them. Here's what you should know:
Correct Your Data. If you find any mistakes in your personal information, you can ask us to correct them.
Delete Your Data ("Right to be Forgotten"). In certain situations, you can request that we delete your personal information. This applies particularly when: (1) We originally collected the data based on your consent; (2) You've withdrawn that consent; and (3) We have no other legal basis for keeping your information. If you would like to delete your account information and statistics tied to your usage, please go to https://solitaired.com/user/update and scroll to the bottom to delete your account.
Limit How We Use Your Data. You can ask us to restrict how we process your personal information, especially when: (1) You're questioning the accuracy of your data; (2) You need us to temporarily maintain data even if we no longer need it; and (3) You've objected to our use of the data and we're verifying the situation.
Move Your Data. You have the right to: (1) Receive your personal information in a structured, commonly used, machine-readable format; and (2) Have your data transferred to another organization (where technically feasible).
Object to Data Processing. You can object to: (1) Direct marketing (including profiling); (2) Processing based on our legitimate interests, unless we can demonstrate compelling grounds to continue; and (3) Other specific uses of your data in certain circumstances.
Protection from Automated Decisions. You have the right not to be subject to automated decision-making that: (1) Creates legal effects concerning you; and (2) Significantly impacts you.
Withdraw Consent. If we're processing your data based on your consent, you can withdraw that consent at any time. To withdraw consent, reach out. Note: Withdrawing consent doesn't affect the lawfulness of previous processing
File a Complaint. You have the right to: (1) Submit complaints directly to us about how we handle your data; or (2) File a complaint with your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm
Exercising These Rights. We're here to help you understand and use your data privacy rights. If you have questions about these rights or want to exercise them, please contact us at support@solitaired.com.
This section applies exclusively to Personal Information collected from consumers residing in the United States. Certain U.S. states, including California, grant specific privacy rights under laws such as the California Consumer Privacy Act (CCPA). "Personal Information" refers to any data that can be linked to an individual or household. Key rights include accessing, correcting, and deleting personal information; obtaining copies of collected data; opting out of data sales, sharing, and targeted advertising; and receiving special protections for sensitive personal information.
Unwind Media collects and processes personal information in accordance with this policy. We do not gather sensitive data to infer user characteristics. Although we do not typically sell data, we comply with state laws regarding data "sales" and offer detailed information about our data retention practices. Consumers may request specific notices regarding their rights under applicable laws. Please note that these rights vary by state and are subject to certain exceptions and limitations.
Right to Access and Confirm. Users can access their personal information and confirm whether Unwind Media is processing their data.
Right to Correct and Delete. Users can request correction of inaccurate personal information and deletion of their collected data.
Right to Obtain Copies. Users can request copies of the Personal Information that has been collected about them, where feasible.
Right to Opt-Out of “Sales”. Users can opt out of data sales, sharing, and targeted advertising practices. To opt out of this, click the "Your Privacy Rights" link located in the footer of the Site you visited. If the Site doesn’t have that option, you can find the opt-out link on the privacy policy page from which you were directed.
Right to Limit Sensitive Information. Users can request limits on the use and disclosure of sensitive personal information, and in some cases, Unwind Media must obtain consent before processing such data.
Right to Non-Discrimination. Users are protected from discrimination for exercising their privacy rights.
Exercising These Rights. We're here to help you understand and use your data privacy rights. If you have questions about these rights or want to exercise them, please contact us at support@solitaired.com.
Yes, we will update this Policy as necessary to stay compliant with relevant laws.
We may update this Policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Policy frequently to be informed of how we are protecting your information.
If you have questions or comments about this Policy, you may email us at solitaired.com/contact.
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